Score: 3.5
From 115 Ratings

Difficult Conversations


  • Author: Douglas Stone, Bruce Patton & Sheila Heen
  • Release Date : 1999-04-01
  • Genre: Psychology
  • File Size: 1339730 Bytes


The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  · Start a conversation without defensiveness  · Listen for the meaning of what is not said · Stay balanced in the face of atta...

Score: 4
From 73 Ratings

Fierce Conversations (Revised and Updated)


  • Author: Susan Craig Scott
  • Release Date : 2002-09-16
  • Genre: Business & Personal Finance
  • File Size: 3307882 Bytes


Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time.The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to:• Overcome barriers to meaningful communication• Expand and enrich relationships with colleagues, friends, and family• Increase clarity and improve understanding• Handle strong emotio...